Check the information below for answers to the most commonly-asked questions.
What is the web site address I enter to log into RVNG?
Contact your Pegasus Representative for the website address.
What should I do if I forgot my password or login ID?
If you forgot your User name, contact your Pegasus Representative. If you forgot your password, you can retrieve it using the “Click Here” link on the login page.
How many attempts do I have when logging in?
After the fifth try, contact your Pegasus Representative.
How many people can log in at the same time using the same log in?
Always log in with your own credentials and do not share those details with anyone else as all update activities are tracked to the user ID level. Generic logins should not be used, as updates cannot be tracked to an individual. When you are testing booking rates, for example, you may want to log in to two sessions of RVNG if you need to access both the PMM and Call Centre module.
What happens if I am updating something halfway and I got disconnected?
If you did not save the updates at any point, you will need to start over again.
Why must I upgrade my computer?
To best utilize all of the features and functionality of RVNG.
What do I need to do if the web page that does not display after I enter the web site address?
Check the following:
How do I set up a Child policy?
Use these steps to successfully create a Child policy.
If I delete a rate plan, will it still be available for reporting?
Deleting a rate or rate plan will have no affect on reports. All bookings that were made against the deleted rate or rate plan will still be presented in the applicable reports. The deleted rate plan information will be maintained in the system as inactive.
Where are my accepted credit cards entered for the property?
Go to Listing Info / Preview-Edit All - Once there, click the property name listed at the top of the screen. The screen that appears allows you to select a check box next to the names of the credit cards accepted.
Where do I set up my room type amenities?
All the OTA ODDR amenities will be added as feature types. Select these under preview/edit/all by clicking on the room features heading.