Use View Suspended Bookings to view bookings that have not yet been confirmed or denied for any number of reasons.
To confirm a suspended booking:
Click Confirm on the left of the booking you are confirming. The Confirm Booking screen appears.
Enter a confirmation message to your guest in the Guest Message text box.
Click Confirm Booking. The confirmation is sent and the booking is removed from the View Suspended Bookings screen.
Click the property name or chain name to return to the Property or Chain Dashboard.
To deny a suspended booking:
Click Deny on the left of the booking you are denying. The Deny Booking screen appears.
Select the reason for denying the request from the Deny Reason drop-down list.
Enter an explanation to your guest in the Guest Message text box.
Click Deny Booking.
The message is sent and the booking is removed from the Suspended Bookings screen.
Click the property name or chain name to return to the Property or Chain Dashboard.