Alternates Properties

Use Alternates Properties to create a listing of properties that are returned in an availability search when your property, requested by name or property ID, is unavailable.

Alternates Property screen

Note: A number of settings must be set to support alternate properties:

Setting type

Description

Channel Settings
 
Field Description
Support Alternate Properties Set to Yes
Maximum number of alternate properties to return Set to a numerical value
Preferences
Field Description
CCM - CCM Alternate properties display mode Set to Alternate Property
IBE - Display Alternate property? Select Yes

In this topic

Add an Alternate Property

Add a Referral Property

Add an Alternate Property

An alternate property can only be added if it is within the same chain as your property. The person seeking a reservation can then book with the alternate property. Alternate properties can be used in the booking engine, Call Center, ADS and GDS.

To add an alternate property:

Step

Action

1

Click the Alternates Properties link from your Property dashboard.

2

Click the Add Alternate button.

3

Enter the property name (or a keyword of at least 2 characters) to search for.

4

Click the Go button.

5

Select the alternate property. The Driving Directions pop-up window appears (if not, click the property name).

6

In the Driving Directions screen:

Field Description
Type Ensure Alternate Property is selected.
Direction Select in the dropdown the direction from your property to the alternate.
Distance Enter the distance value the alternate property is from this property.
Distance Unit Select how the distance is measured.
Directions Text Enter specific directions on how to get to the alternate property.

7

Click the Save Changes button.

8

Click the Refresh button, before performing any other action.

9

Repeat step 2 to 8 for each alternate property you want to add.

10

Click the property name at the top of the screen to return to the Property dashboard.

 

Added properties will display under the Current Alternates column.

The left side of the Alternate Properties screen displays a list of the properties that have chosen your property as one of their alternative properties.

Back to the top

 

Add a Referral Property

There is also an option for a Referral Property. This is a property that is outside your property's chain that would be returned in an availability search when your property, requested by name or property ID, is unavailable. The person seeking a reservation cannot directly book the referral property.

 

To add a referral, follow the steps below:

Step

Action

1

Click the Alternate Properties link from your Property dashboard.

2

Click Add Referral.

3

Enter the property name (or a keyword of at least 2 characters) to search for.

4

Click the Go button.

5

Select the referral. The Driving Directions pop-up window appears (if not, click the property name).

6

In the Driving Directions screen:

Field Description
Type Ensure Referral Property is selected.
Direction Select in the dropdown the direction from your property to the referral.
Distance Enter the distance value the referral property is from this property.
Distance Unit Select how the distance is measured.
Directions Text Enter specific directions on how to get to the referral property.

7

Click the Save Changes button.

8

Click the Refresh button, before performing any other action.

9

Repeat step 2 to 8 for each referral property you want to add.

10

Click the property name at the top of the screen to return to the Property Dashboard.

 

Added properties will display under the Current Alternates column. The property’s chain is shown in parentheses.

Back to the top

 

Related topics

GDS character limits and other limits

Channel Settings

Preferences