Use Alternates Properties to create a listing of properties that are returned in an availability search when your property, requested by name or property ID, is unavailable.
Note: A number of settings must be set to support alternate properties:
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An alternate property can only be added if it is within the same chain as your property. The person seeking a reservation can then book with the alternate property. Alternate properties can be used in the booking engine, Call Center, ADS and GDS.
To add an alternate property:
Step |
Action |
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1 |
Click the Alternates Properties link from your Property dashboard. | ||||||||||||
2 |
Click the Add Alternate button. |
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3 |
Enter the property name (or a keyword of at least 2 characters) to search for. |
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4 |
Click the Go button. | ||||||||||||
5 |
Select the alternate property. The Driving Directions pop-up window appears (if not, click the property name). |
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6 |
In the Driving Directions screen:
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7 |
Click the Save Changes button. |
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8 |
Click the Refresh button, before performing any other action. | ||||||||||||
9 |
Repeat step 2 to 8 for each alternate property you want to add. | ||||||||||||
10 |
Click the property name at the top of the screen to return to the Property dashboard. |
Added properties will display under the Current Alternates column.
The left side of the Alternate Properties screen displays a list of the properties that have chosen your property as one of their alternative properties.
There is also an option for a Referral Property. This is a property that is outside your property's chain that would be returned in an availability search when your property, requested by name or property ID, is unavailable. The person seeking a reservation cannot directly book the referral property.
To add a referral, follow the steps below:
Step |
Action |
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1 |
Click the Alternate Properties link from your Property dashboard. | ||||||||||||
2 |
Click Add Referral. |
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3 |
Enter the property name (or a keyword of at least 2 characters) to search for. |
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4 |
Click the Go button. | ||||||||||||
5 |
Select the referral. The Driving Directions pop-up window appears (if not, click the property name). |
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6 |
In the Driving Directions screen:
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7 |
Click the Save Changes button. |
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8 |
Click the Refresh button, before performing any other action. | ||||||||||||
9 |
Repeat step 2 to 8 for each referral property you want to add. | ||||||||||||
10 |
Click the property name at the top of the screen to return to the Property Dashboard. |
Added properties will display under the Current Alternates column. The property’s chain is shown in parentheses.