Phone / Email

Use the Phone/Email screen to add or edit a phone number, email or web site address. You should add at least:

Communication Type	Description
Business	Hotel main contact phone number
Fax	Hotel main fax number
Notification Email	Hotel main email address
Website	Hotel website

Note: This is the primary communication information for guests and travel agents to contact your hotel, be sure that you keep this information current.

Phone/Email screen

Caution: Notification email addresses for bookings and other property messages are not set up in this menu. See Edit Notifications.

In this topic

Add a new record

Edit a record

Remove a record

Add a new record

To add a new telephone number or email address , follow the steps below:

Step

Action

Click the Phone/Email link from your Property dashboard.

Click the Edit button to place the screen in edit mode.

Click the Add a new Phone/Email/Website button.

From the Communication Type drop down, select the type of information you want to add.

Communication Type

Description

Business

Hotel main contact phone number

Fax

Hotel main fax number

Home

Your home office telephone number, if different from your property

Key Checkin

Not currently used

Tip: If there is no main reception desk at your rental/apartment property and you need to communicate key pickup instructions to the guests, use the Miscellaneous Information field (See Preview Edit-All / Additional Information page)

Notification Email

Hotel main email address

Caution: Notification email addresses for bookings and other property messages are not set up in this menu. See Edit Notifications.

OTA Phone and OTA Email

Not currently used

Security

Not currently used

Toll Free

Hotel toll free telephone number

Website

Hotel website

In Communication Value, enter the phone number, e-mail address or website based on the type of record selected.

Note: Enter the phone number and fax number only in the format of country code, area code, and the telephone number; do not use “+”, or “( )”

Click the Save Changes button to save the new record.

To add another record, repeat steps 3 through 6.

Click the Publish button to publish your changes to the distribution channels.

Click the property name at the top of the screen to return to the Property Dashboard.

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Edit a record

To edit an existing record, follow the steps below:

Step	Action
1	Click the Phone/Email link from your Property dashboard.
2	Click the Edit button to place the screen in edit mode.
3	Click the Edit link for the record you want to update.
4	Enter the appropriate change in the Communication value field.
5	Click the Save Changes button to save the update.
6	Click the Publish button to publish your changes to the distribution channels.
7	Click the property name at the top of the screen to return to the Property Dashboard.

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Remove a record

Once added, you cannot delete a record; however, you can set the record to inactive.

Step

Action

Click the Phone/Email link from your Property dashboard.

Click the Edit button to place the screen in edit mode.

Click the Inactivate link for the record you want to remove. The inactive record will display in italic and in red at the bottom of the record table.

Tip: You can re-activate a contact using the Activate link.

Click the Save Changes button to save the new record.

Click the Publish button to publish your changes to the distribution channels.

Click the property name at the top of the screen to return to the Property Dashboard.

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