Reservation Find-View

Reservation Find-View provides search options for retrieval of reservations. Follow the steps described below to use Reservation Find-View.

Note: The reservation notifications you receive via email will not contain credit card details. Use the Guarantee/Payment Information in Reservation Find-View or My Arrivals to get this information.

In this topic

Search for a reservation

Reservation details

Search for a reservation

Follow the steps below to search for a reservation:

Step

Action

Click the Reservation Find-View link from your Property dashboard.

You can now search by one of two ways:

If using

Then

Find by...

Enter either:

a reservation confirmation number
a cancellation number
a telephone number
an email address
a PNR (Passenger Name Record) locator

Find by Name

Enter one of the search options combined with a search period, based on Arrival, Booking or Departure Date.

Tip: You must enter at least a partial last name for the search function to work.

If you do not know the exact spelling of the last name, enter as many characters as you can in the Sounds Like Last Name field. You can enter a ”%” in the Last Name field to return a complete list of all your reservations.

You can narrow your search by completing as many fields as possible.

To show future and past bookings, deselect the Show only future bookings checkbox.

Note: This step is only needed when using the Find by Name fields.

When searching by reservation or cancellation number using the Find by... fields, past reservations will return even if the Show only future bookings checkbox remains selected.

Click the Start Search button.

The results of your search are displayed in a list at the bottom of the screen.

Click on the red links to display additional information:

Link	Description
Detail in CCard column	To display credit card information.
Rate value in $ column	To see the reservation income and expenses breakdown including room revenue, taxes and fees and travel agent commission due.
Reservation number on the Resv # column	To view the details of the reservation (See Reservation details)

Click the property name at the top of the screen to return to the Property dashboard.

Back to the top

Reservation details

Clicking the reservation number link allows you to view all of the reservation details.

In this topic

Action buttons

Reservation details tabs

Action buttons

As the Reservation Details screen appears, a number of action buttons (see RVNG navigation and visuals for illustrations) are available on the top right hand side of the screen.

Note: Action buttons that appear in the Reservation Details screen are based on your login and configuration settings.

Button

Description

Back

To return to the Find a Reservation screen.

To print the reservation.

E-mail Guest

Resend the guest notification via email.

Caution: This option will only work if an email address is specified in the guest profile on the Itinerary tab.

E-mail Property

Resend the property notification via email.

Note: This option will re-send the email notification to the email address specified in the Phone / Email link on the Property dashboard.

Reservation details tabs

In the Reservation Details screen, use the tabs to display booking details.

Tab	Description
Itinerary	Displays the guest itinerary, booker and guest information.
Items	Displays room, rate and policy information.
Guarantee/Payment Information	Displays the method of guarantee or payment.
Request Codes	Display any special requests associated with the booking.
Reservation History	Logs any modifications made to the booking.
Comments	Displays any comments about the booking and allows you to add comments to the booking.

Back to the top